Customer orientation, conflict, and innovativeness in Japanese sales departments
نویسندگان
چکیده
منابع مشابه
The Effect of Customer Orientation and Intra- Organizational Competition on Innovativeness: Generating Creative Conflict
This paper explores how creative conflict is generated in an organization. Using data collected from sales departments of 206 firms in Japan, the antecedents and consequences of three types of conflict were examined. The findings suggest that (1) an innovative department tends to have more task conflict and less process conflict, (2) customer orientation has a positive effect on task conflict, ...
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ژورنال
عنوان ژورنال: Journal of Business Research
سال: 2006
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2005.06.002